Springbok Properties is a nationwide fast sale specialist and cash buyer founded in 2012

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Springbok Properties : Critical Analysis & Review 2022

Springbok Properties is a well-known property company specialising in the fast-paced buying and selling of properties.

Today, we’re going to be finding out a little more about them and reviewing the services they offer.

Who is Springbok Properties?

Before we get stuck into the thick of things, we think it’s important to properly introduce Springbok Properties and what they do:

  • Springbok Properties is a property buying company and fast sale specialist 
  • They specialise in the fast house sale industry
  • They began with a team of five people back in March 2012, all of whom were property experts 
  • The team now stands at over 70 professionals
  • They can sell your house quickly
  • 63% of sales take 30 days or less 
  • 12,800+ deals have been done by them
  • Their aim is to be the leading fast sale specialist in the UK, and they endeavour to offer the best possible prices and service to all of their customers
  • They offer a specially made customer service that is tailored to the individual
  • Springbok Properties can also buy for cash with their own funds 
  • As a company, Springbok Properties has a wide range of property investors & buyers in their network. These are the buyers who will purchase a property quickly.

What do they aim to do?

Let’s find out more about exactly what it is it that they aim to do for their customers. 

  • Springbok Properties pride themselves on being able to work efficiently and quickly, as well as being precise in what they do
  • In their marketing, they target their own network of investors as well as other contacts that will have the ability to buy the property as quickly as possible
  • Some homes will be advertised on online property websites such as Rightmove and Zoopla to be found by the 90%+ of homebuyers that begin their search online 

How can I contact Springbok Properties?

If you need a quick buying property service, you’ll be keen to find out how you can get in contact with Springbok Properties.

You can call them on: 0800 015 0823.

You can email their customer service at: tracey.wilcox@springbokgroup.co.uk

Their address is:
Suite 7N,
Trafford House,
Chester Road,
Old Trafford,
M32 0RS


All of these contact details are available to find online with ease.

What are their sales options and prices?

Potential customers will want to know what their pricing and sales options are:

  • As we mentioned earlier, Springbok offers flexible options that are tailored to each individual customer
  • In this sense it’s great, because they focus on the needs of the individual, and how best to approach selling the property 
  • The process includes listing the property, assessing the buyer’s qualification to purchase, the overall method of negotiation and hiring specialist surveyors
  • Their valuations are free and there’s no obligation
  • The fees are dependant entirely on the situation of the individual and the option chosen
  • They are upfront about the costs in their initial contact

What are the positives of using Springbok Properties to sell your home?

Now we’re going to take a look at what the positives are to using Springbok Properties:

  • Springbok has thousands of positive reviews about the company online, and they have the highest number of reviews on allAgents
  • Previous customers have spoken positively of helpful staff, great customer service and quick timeframes

What are the negatives of using Springbok Properties to sell your home?

It’s only fair to now evaluate the negative side of using Springbok Properties:

  • It’s arguable that whether they charge fees or not, and their fees are not made clear on the website, and because they’re dependent on the property and individual circumstance, you don’t know what you’re paying until you enquire

Industry membership

As members of the National Association of Property Buyers (NAPB) and The Property Ombudsman (TPO) they’re focused on customer satisfaction and adhere to a strict Code of Practice for Residential Buying Companies.

What’s more, Springbok’s membership of the Information Commissioner’s Office (ICO) means private data is protected, and their GDPR compliance is reassuring.

They’re also members of the Federation of Small Businesses (FSB), have been approved by Trading Standards UK, and for extra peace of mind, have been independently verified by Advertising Standards Authority (ASA).

Solutions

There are a number of different solutions available to suit various requirements and circumstances, and Springbok buys properties all over the UK, so whether you live in a family home in suburbia, a flat in a city centre or a mansion in the country, need to move as soon as possible, or can wait a bit longer, they’ll put together an option that meets your needs. It all starts with a free no-obligation quotation.

As per sales data, around 70% of property deals are agreed within 30 days. Although, Springbok can agree deals as fast as 1-7 days should the seller circumstances and time frames require an extra quick sale. This compares to Statista research stating that the average number of days to sell a property in the UK (from September 2018 to November 2020) was 65 days. Springbok provides an unparalleled fast property sale service, obtains an optimal; price and gives the best service possible.

Customer service

For Springbok, ‘customer service’ isn’t a department; it’s a requirement for each and every member of the team. Springbok Properties has a great track record on customer service. They have won 24+ gold awards for excellent customer experience by the largest property review site allagents. As such, they have a free phone number that’s available 24 hours so that you can always speak to them if you have any questions.

If things do go wrong, they have an excellent internal complaints procedure in place that can be clearly found on the website’s main menu.

In summary:

  1. They have a team of specialist property professionals who have experience in negotiation
  2. Springbok can offer a quick sale
  3. They will give you the best possible chance of selling your property for the right price, in a short timeframe

If things do go wrong, they have an excellent internal complaints procedure in place that can be clearly found on the website’s main menu.

Springbok Properties FAQ’s

Q: What is Springbok Properties?

A: Springbok Properties is an organisation operating in the “we buy any house” sector of the property industry. The company buys property directly from the seller, but also offers express estate agency services and auction sales.

Q: Is Springbok Properties legit?

A: The company has a significant number of positive ratings across numerous review sites. They are also long-established members of the NAPB (National Association of Property Buyers) and TPOS (The Property Ombudsman Service) (TPOS), which means they are voluntarily regulated.
It is worth noting that many of the company’s negative reviews (which are very much in the minority) state that communication could be improved and that the company had previously left them waiting with no updates, so this may be something of which to be aware.

Q: Who owns Springbok Properties?

A: Mr Shepherd Ncube is the CEO of Springbok Properties and has been since he founded the organisation in 2014. 

Q: Are Springbok Properties any good?

A: The overwhelming majority of the company’s reviews on Trustpilot, allAgents and Google suggest that Springbok Properties performs very well - both in terms of their customer service and the efficiency of their processes.
Their 2,528 reviews on Trustpilot have allowed them to achieve an overall score of 4.5 stars, while on Google they have 1,082 reviews at the time of writing with an average of 4 stars. 
Their allAgents account displays an overall rating of 4.7 stars from 3,238 reviews and reveals that the company was voted to have 91% sales valuation accuracy and 93% sales fee satisfaction.
Of course, the organisation does have negative reviews across all platforms, so it is worth reading a number of reviews representing each star rating before moving forward.

Q: How does Springbok Properties work?

A: The company will either buy property directly from the seller, typically paying a cash amount of under 85% of the property’s market value and selling for a profit on the open market. 
However, depending on vendor preferences and their own tactical judgement, Springbok Properties may alternatively choose to market the property to their roster of investors or undertake an auction sale to find a third party buyer instead.

Q: How much do Springbok Properties charge?

A: There are online reviews that seem to claim that the organisation may require certain amounts to be paid, but that it works on a “no sale, no fee” basis.
On Springbok Properties’ website, however, it is stated that the company covers all costs associated with the sale, including legal fees.

Q: Is Springbok Properties nationwide?

A: Springbok Properties operates in England, Scotland and Wales.

Q: What is Springbok Properties’ address?

A: The address of Springbok Properties’ main offices is Suite 7N, Trafford House, Chester Road, Old Trafford, M32 0RS

Q: Where can I find Springbok Properties reviews?

A: Trustpilot, allAgents and Google all display reviews for Springbok Properties numbering into the thousands. The company also features video testimonials on its own site.

Q: What are Springbok Properties’ selling fees?

A: Springbok Properties claims to have no selling fees whatsoever. However, it is certainly worth checking their current Terms and Conditions to learn more, and seeking clarification on this matter by speaking with a member of their team.
For example, the organisation permits the seller to either use a solicitor selected by the company or to choose their own legal specialist. They claim to cover all legal fees - however, it is not completely clear whether they will do this on occasions where the seller is not using a solicitor selected by Springbok Properties.

Q: What are Springbok Properties’ opening times?

A: Springbok Properties operates 24 hours a day, 7 days a week, and can be contacted via freephone throughout these hours.

Q: Where can I find Springbok Properties’ terms and conditions?

A: The terms and conditions of Springbok Properties’ processes and services are available here on the company’s website.

Q: How do Springbok house sales work?

A: A prospective property seller approaches Springbok Properties for an initial quote, which provides them with an idea of the size of any offer the company is likely to make on their property. 
If they accept, Springbok Properties will then organise a survey of the property to check its condition and find out further information, then the company will present a firm offer.
If the seller accepts this, solicitors will be instructed and the company will purchase property directly from the seller.
Alternatively, when selling via their “express estate agency” route, the company will market the property to their panel of investors at a fixed price agreed with the seller. This method will take a little longer and will be slightly less secure, due to its reliance on third party buyers.
A third option is that the seller will agree to allow Springbok Properties to sell their home via the modern method of auction - or conditional auction.

Q: Where can I find Springbok Properties houses for sale?

A: You can find and filter homes that are available for sale via Springbok Properties on the company’s listings page

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