Susan Quinn

Let's meet some of our happy clients with their homemade video testimonials…

Susan: Hi, my name's Susan Quinn and live in Leicester. I'm a veterinary clinical pathologist at a small animal teaching hospital. I decided to sell my house because I've got severe osteoarthritis. I lived in a three-bedroom house and for the last six months I was there, I wasn't able to get upstairs and use any of the bedrooms. I was sleeping downstairs in the bedroom, so it was definitely time to look for something ground floor on one level that would also be easier for me to look after.

When I started thinking about selling my house, I wanted it to happen fairly quickly. A friend suggested that I look at the 'we buy any house' sort of companies. So I did some research on the internet. I got in touch with a few, Some of them, they… one promised to sell your house in 48 hours. The offer was ridiculously low compared to the value of the house.

Springbok, when they came in with an offer, gave me something I thought was reasonable.

Springbok rep: Springbok are a fast-selling specialist and a cash buyer. We have two main types of clients. Cash guaranteed clients that want a sale in days or weeks. They don't want to go on the market and they don't want client viewers. Or, we have clients that want a dull market value sale with the security of auction. This includes buyer deposits, proceedable buyers with a fast sale, quick completion.

Susan: They meant that there would be no estate agencies, there would be no solicitors' fees and also, they would handle everything for me. Being on my own, working full-time, coping with the arthritis, I really didn't want the stress of having to cope with everything by myself. And I thought what they were offering me sounded really good. So that's why I went with Springbok. I have to say that they lived up to what they promised.

Springbok rep: The majority of our customers come to us having been frustrated with the services of estate agents. Poor communication, sales falling through and generally under-delivering. We hear from homeowners when they've been let down with a low offer at auction or when a cash company has failed them at the last moment, or when their estate agent has their home on the market for longer than they can afford.

Susan: It's been the easiest home sale that I've ever done. This house now is my 14th house that I've lived in, so I've bought and sold quite a few times and I've always found it fairly stressful. This one, no. I got an update call every week from Springbok to let me know how things were going. They recommended a solicitor who dealt with everything with no input from me at all. Hey sent me some forms, I filled them in, sent them back and that was it.

Everything clicked along quite nicely. It maybe took a little bit longer than we thought originally because the first person who was interested in the house had problems raising the money in the end, so we had to go to the second person. But even the viewings, instead of having to keep my house tidy and perfect for weeks on end while people came in to look at it, it was one viewing day when Springbok organized the viewing day, showed the people around… I had very little involvement in that. 

So everything was as promised. I really couldn't recommend them highly enough. If you can manage to drop maybe a little bit on the price, it's well worth it. And I don't think it's cost me that much with no solicitors' fees, no estate agencies… nothing. Just exactly what Springbok promised me at the beginning is what I got. So as I say, I couldn't recommend them highly enough – and in fact, I've already recommended them to a friend's son who's trying to sell his house in Liverpool. I can't say any more than that.

Springbok rep: For most people, the top priority is speed and price. They want to achieve the highest offers in the shortest possible time. At Springbok Properties, we've developed our whole business around understanding these two concepts. We utilize an innovative, systematic approach to estate agency that's gained us a reputation for being one of the fastest and most efficient agents in the business.

What will be valuable to you is to speak to us and allow us to tailor our services to your situation in a timescale that works for you.

We have a fantastic culture based on transparency and hard work within the business, always backed up by an amazing team who've been with the business for many years.